Refund terms and conditions

For Deposit/Topup Account

1.we do not accept third party payments.

2.we are not responsible for the loss of your money due to your own negligence.

3.please keep the receipt for your reference when we want confirmation. not deal with outside parties to top up your account other than us at omiyou!

5.we reserve the right to reject your deposit if there is an element of fraud

6.your account topup process can take up to 72 hours if there are difficulties.

For Withdrawal/Affliate

1.please confirm your account by uploading your id or passport.

2.please complete your bank account or payment system according to your id or passport.

3.the minimum withdrawal from your wallet is 50USD Affliate.

4.we reserve the right to withhold payment if items 1 and 2 have not been completed or we suspect you are attempting to commit fraud.

5.You can make daily withdrawal tax each withdrawal is 1-3% of your total withdrawal, and will be deducted directly from your withdrawal money.

6.Only pro member can withdrawal

7.this process can take up to 48 hours if no difficulties are encountered.

any question? you can also ask our finance at email: [email protected]


Refunds and Return Policy FOR SELLER/BUYER

1. Application for Returns/Refunds

Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) 

2. Application for the Return of an Item

Buyer may only apply for the refund and/or return of the Item in the following circumstances:
• The Item has not been received by Buyer;
• The Item was defective and/or damaged on delivery;
• Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or
• By way of private agreement with Seller and Seller must send his/her confirmation to Omiyou confirming such agreement.

Buyer’s application must be submitted via the Omiyou Web or Mobile App.

Please note that, if required by Omiyou, Buyer must ship the Item to a location designated by omiyou within ten (10) calendar days after the return request is raised.

The approval of your request for refund and return will be made by Shopee in its sole discretion.  Buyer acknowledges and agrees that Omiyou decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Omiyou or its affiliates in relation to such decision.

In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to Omiyou to request Omiyou to continue to hold the purchase monies until a formal determination is available. Omiyou will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.

3. Rights of Preferred Sellers

If you are a Preferred Seller, you should have received a separate written notification from Omiyou informing you of your selection to participate in the omiyou Preferred Seller Program.  If you decide not to participate in the Omiyou Preferred Seller Program at any time, please inform omiyou in writing; otherwise, you will be deemed to have elected to continue your participation in the Shopee Preferred Seller Program and consented to the terms and conditions set out in this Refunds and Return Policy.  Omiyou may, at any time and at its sole discretion, suspend or remove any Preferred Seller from the Omiyou Preferred Seller Program.  

Omiyou determination to approve a refund or return of an Item pursuant to Section 2 above is binding on the relevant Preferred Seller.  Preferred Sellers agree to comply and do all such things as necessary to give effect to a Buyer’s request for a refund or return approved by Omiyou.

For any refund or return request approved by Omiyou, Omiyou will notify the Preferred Seller by email (“Email Notification”) and organize the delivery of the relevant returned Item to the address provided by the relevant Preferred Seller to Shopee in writing for the completion of the refund and return process, so long as such address is in the country in which the relevant Item was listed for sale on the Site (a “Local Address”).  If Preferred Seller fails to provide a Local Address for return of the returned Item or otherwise fails to accept delivery of the returned Item within a reasonable period of time (as determined by Omiyou), Omiyou reserves the right to dispose of such Item in any manner it sees fit and Preferred Seller shall be deemed to have forfeited all rights to such Item.  Preferred Seller must notify Omiyou within seven (7) days of receiving the Email Notification (“Notification Period”) if Preferred Seller does not receive the returned Item.  Failure to notify Omiyou within the Notification Period shall be conclusive evidence of, and result in the Preferred Seller having accepted that, the delivery of the Item has occurred, and Preferred Seller agrees not to make any claims or raise any disputes regarding any such Item.

Not with standing the above, Omiyou may determine at its sole and absolute discretion that an Item approved for refund or return shall not be returned to Preferred Seller, and Preferred Seller shall be deemed to have forfeited all rights to such Item.  

For any refund or return rejected by Omiyou where the relevant Item was received by Omiyou, Omiyou will organize the delivery of such Item to the relevant Buyer’s address pursuant to Section 2 above.    

Where Omiyou approves any refund or return request, Preferred Seller may appeal such decision by contacting Omiyou and providing evidence in support of such appeal.  If Omiyou upholds Preferred Seller’s appeal, it will disburse all or part of the purchase monies to Preferred Seller.  Preferred Seller acknowledges and agrees that omiyou’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Omiyou or its affiliates in relation to such decision.

4. Rights of Ordinary Sellers

For the purpose of this Refund and Return Policy, Ordinary Sellers are Sellers that are not Mall Sellers or Preferred Sellers.

When Omiyou receives an application from Buyer for the return of the Item and/or refund, Shopee will notify Seller in writing. Seller may respond to Buyer’s application according to the steps provided by omiyou in the written notification. Seller must respond within the time-frame stipulated in the written notification (the “Stipulated Period”). Should Omiyou not hear from Seller within the Stipulated Period, Omiyou will assume that Seller has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Seller. Shopee will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller.

5. Condition of Returning Item

To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

6. Liability of Product Return Shipping Fee

i) In the scenario of an unforeseen error from the seller's end (i.e - damaged, faulty or wrong product delivered to the buyer), the seller will bear buyer's return shipping fee.

ii) In the scenario of the buyer's change of mind, buyer shall get seller's consent prior to the return request and buyer will bear the return shipping fee.

iii) In the scenario where both seller-buyer disputing the party liable for the return shipping fee, omiyou at its sole discretion will determine the party liable for the return shipping fee.

7. Refunds

Buyer will only be refunded after OMIYOU has received the confirmation from Seller that Seller has received the returned Item. In the event where Shopee does not hear from Seller within a specified time, Shopee will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.

8. Communication Between Buyer and Seller

Omiyou encourages Users to communicate with each other in the event where problem arises in a transaction. As omiyou is a platform for Users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased.