Generative AI is an evolution of previous generations of AI that were aimed at pattern recognition and forecasting; and being able to write new content in text, voice, video, etc. A direction that offers new horizons in creativity, performance, and business impact.

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Generative AI in Customer Service: Enhancing Experience
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Generative AI in Customer Service: Enhancing Experience

Enhancing Customer Experience with Generative AI in Customer Service - Transforming Support with AI Solutions for Better Efficiency and Personalization.